FAQ
Please find below an overview of our most frequently asked questions. Is your question not in the below list? Feel free to contact us at contact@ournaos.com
When will my order ship?
After your payment is verified, it takes 1-2 business days to process and ship your order. This does not include weekends or holidays.
What methods of payment do you accept?
We accept payment with PayPal only
How many days do I have to return my item?
You can return a product for up to 30 days starts on the day you effectively receive the item at your delivery location.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at contact@ournaos.com and we’ll be sure to get you the OURNAOS you ordered!
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email contact@ournaos.com and we’ll help find an alternative solution.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at contact@ournaos.com (and include your original order number) and we’ll take a look!